The National Disability Insurance Scheme (NDIS) provides funding for Australians with a disability to purchase services, equipment and aids that can help them with daily living activities. For some participants, this funding can be used specifically to purchase a wide range of equipment, from mobility devices to dining aids and continence products. However, choosing the right equipment supplier can be a daunting task. In this blog post, we will discuss some tips for selecting an NDIS equipment supplier that will provide you with high-quality products and excellent customer service.
- The first thing you should check when choosing an NDIS equipment supplier is their registration status. All equipment suppliers that provide NDIS-funded products and services must be registered with the NDIS Quality and Safeguards Commission. This registration ensures that they meet specific quality standards and comply with the NDIS Code of Conduct. Safety and Mobility have proudly been a registered provider with NDIS since 2018. You can check if the supplier is registered by visiting the NDIS website Provider Finder tool or by contacting the NDIS directly.
- Before choosing an equipment supplier, do some research to find out more about their reputation. A good equipment supplier should have excellent customer service as well as high quality products. This means they should be responsive to your needs and provide timely and accurate information about the equipment and its use. You can check online reviews and testimonials to see what other customers have to say about their experience with the supplier. You may find that health care providers that you work with have heard of the supplier or their products, and you can ask their opinions. You can also check with the NDIS Quality and Safeguards Commission to see if any complaints have been made against the supplier.
- Look for a supplier with a wide range of equipment. Choose a supplier that offers a wide range of equipment options so that you can find the best equipment to meet your needs. Safety and Mobility stock equipment from a variety of manufacturers, including local and international brands. It is also important to choose a supplier that has experience in providing equipment to people with disabilities so that they can truly understand your needs and the product they are selling.
- Consider the cost of equipment as this can vary significantly between suppliers. It is important to get quotes from different suppliers to compare prices. However, it is also important to consider the quality of the equipment and the supplier’s reputation as well as the ease of when making your decision. It is not always worth compromising on quality for the sake of cost, especially for disability-related equipment.
- Check the warranty and after-sales service: Check what type of warranty the supplier offers and what after-sales support they provide. A good supplier should offer ongoing support and maintenance for the equipment. Safety and Mobility provide a minimum 12 month warranty on all products and for certain types of equipment we can provide maintenance services.
Choosing an NDIS equipment supplier can be a challenging task. By doing your research and considering these tips, you can find a supplier that will provide you with the equipment and support you need to improve your quality of life. If you would like to reach out to Safety and Mobility to see if we meet your needs, please be in touch on 02 9983 9520 or email us at headoffice@safetyandmobility.com.au
Photo by Cliff Booth: https://www.pexels.com/photo/girl-sitting-on-a-couch-using-a-laptop-4058219/